Estimacore Solutions Ltd is committed to providing a professional, reliable, and high-quality service for domestic Energy Performance Certificate (EPC) and retrofit assessment services.
We value feedback and take all complaints seriously. Our aim is to resolve complaints fairly, transparently, and as quickly as possible.
If you are unhappy with any aspect of our service, please contact us in the first instance using the details below.
Contact details:
When making a complaint, please provide:
Where a complaint is upheld, Estimacore Solutions Ltd will take appropriate steps to resolve the issue, which may include:
If your complaint remains unresolved after escalation, you may be entitled to refer the matter to an independent redress scheme or relevant regulatory body, depending on the nature of the complaint.
Estimacore Solutions Ltd keeps records of complaints and outcomes in line with regulatory and accreditation requirements.
This Complaints Policy applies only to:
